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Call (904) 240-4919

Support & Maintenance

One local number when something stops working.

Wi-Fi down, a camera offline, the smart home acting up after a storm. Call me. I’m based in Nocatee and I do the work myself.

  • Free 15-minute call
  • $150 visit, credited
Book a visitCall (904) 240-4919

Free 15-minute call · On-site assessment $150, credited toward your project.

Drone view down the Jacksonville Beach Pier toward the sunrise over the Atlantic
Jacksonville Beach Pier at sunrise. I’m local, and so is the help.

Sound familiar?

What people call me about

  • 01

    After the four o’clock storm

    The power blinked, the router restarted and half the house never came back online.

  • 02

    Something just stopped working

    A camera, the doorbell, the printer or the TV that worked yesterday.

  • 03

    Updates and passwords

    Firmware nobody has touched in years, and accounts nobody remembers setting up.

  • 04

    Before hurricane season

    Labels, updates and a plan for what to restart, in what order, when the power comes back.

4:10 PM · Try it

Blink the power

See what a rack UPS, a battery backup for the network, changes when the power goes. The house is made up; the storm is very real.

Spend the whole day in the house

4:10 PM · Support & Maintenance

The four o'clock storm

  • A rack UPS is a battery backup for the network gear. It isn't a whole-home battery: it doesn't run your lights or AC.
  • How long it lasts depends on the UPS and what's plugged in.
  • If the internet company's equipment down the street loses power, the internet can still drop. Your Wi-Fi and cameras keep working inside the house.
Typical setup
The power blinks for a second. The router restarts, the Wi-Fi is gone for a few minutes, and the doorbell drops.
How I'd set it up
A rack UPS keeps the network up when the power goes out. The house goes dark; the Wi-Fi doesn’t.
Book a visitCallSee it in the whole house

The approach

How support works

  1. Step 1

    Call or book

    Tell me what’s going on. Plenty of problems can be sorted out over a remote session, without a visit.

  2. Step 2

    On-site when it needs hands

    I come out to Nocatee, Ponte Vedra, the Beaches, Jacksonville and St. Johns County.

  3. Step 3

    Ride out the power blinks

    A rack UPS (a battery backup for the network gear) keeps the Wi-Fi up through a blink or an outage. It isn’t a whole-home battery: the lights still go out.

  4. Step 4

    Keep it current

    Updates, a quick health check and fixes before small problems turn into outages.

What you get

  • One local person who knows your setup
  • Remote help when it can be fixed remotely
  • Honest advice about what’s worth fixing and what isn’t
  • Notes on what was done, so the next visit starts ahead

Pricing

$150/hr

Repairs, tune-ups and support visits, billed by the hour.

After-hours and emergency service is available at a premium rate.

Book a visit

Questions

Straight answers

How much does support cost?
Support visits and repairs are $150 an hour. After-hours and emergency service is available at a premium rate.
Do you offer after-hours or emergency help?
After-hours and emergency service is available at a premium rate.
Can you help remotely?
Often, yes. Many Wi-Fi, account and smart home problems can be fixed over a remote session, and I’ll tell you when it needs a visit.
Do you support computers too?
Ask me. I focus on home networks, smart homes and the devices on them, and I’ll tell you straight if something is better handled elsewhere.

The other four

Something not working? Call me.

Tell me what’s going on. The first 15-minute call is free, and I’ll tell you honestly whether a visit makes sense.

Book a visitCall (904) 240-4919

After-hours and emergency service is available at a premium rate.